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Being cloud-based, Salesforce CRM is a quick and smart way to help both large and small businesses operate successfully. It handles routine tasks, freeing the salesperson up to concentrate on acquiring leads while maintaining access to detailed client profiles at all times.

Helps strengthen relations with clients or partners because it enables quick and easy direct communication. It offers clients the possibility of giving instant feedback, stimulating the involvement of all parties. Clients or partners can also manage their own data and monitor services in progress.

Marketing Cloud is the most powerful platform for creating and managing intelligent customer journeys. The large variety of marketing tools available ensures you can create personal customer journeys on every customer touch point. Use Email Studio to create personalized email campaigns, Social Studio to listen, publish and connect with your customers on all your social channels, and use Advertising Studio to leverage your customer data to manage and optimize your digital campaigns. With this complete ‘Salesforce for Marketers’ solution you can build the same 1-to-1 relationships online as you have in stores.

To get a complete picture of the client, the IoT (Internet of Things) Cloud can be used. The IoT Cloud connects everything: data from any device, sensor, website and the interactions with Salesforce. The IoT Cloud enables the processing of enormous quantities of data, allowing it to be stored and used for developing powerful applications. It connects the Internet of Things to the Internet of Customers.

At Tiva Systems we have helped our customers create connected communities with the CRM for employees, customers and partners.

We have used it to roll out employee communities with collaborative environments and interesting information for distributed organisations that didn’t feel they belonged to a group, we have created partner and customer communities to handle cases, place orders, have relevant marketing material to hand, hold discussion/collaboration forums and ideas portals to foster innovation.

We have enabled our customers to extend their CRM to partners and customers naturally, simply and safely.

At Tiva Systems, we have helped our customers create tailored apps in record time and extend their CRM to after-sales functions.

We have implemented invoicing, warehouse and stock control systems, work-order and delivery-note management systems, factory production management with materials and shrink calculation, merchandise delivery process management from factory through final destination. We have created HR systems and ways to evaluate performance by skills and targets, and time reporting systems to control project deliverables and performance. We have also extended CRM naturally to technical, sales and after-sales teams to ensure that workflow and control is performed on the same platform after the sales rep receives an order signed by the customer.

We have enabled our customers to extend their CRM to where it is needed, creating a flexible system that fully adapts to the needs of their enterprise. We have powered tailored solutions in real time and brought them in way under the cost of other market solutions.